Communications/E911

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The Ida County Communications Center is staffed by 5 dispatchers who are dual trained as jailers.  In 2014, the communications center handled 9,316 calls for service and directed many more administrative calls to appropriate destinations.   In addition to dispatching for the Ida County Sheriff’s Office, the Communications Center also provides dispatch services for all Fire/EMS agencies within the county and maintains communications with state and federal law enforcement agencies.


The Communications Center is the primary point of contact for everyone calling 911 within Ida County or calling administrative lines.  As there is only one person staffing the Communications Center at a time, please call 911 but only for a life or property threatening emergency.  If you need assistance and it is not an emergency situation, please call 712-364-3146. 


When to use 911
You need an ambulance for a medical emergency.
You need the fire department for a fire, smell of smoke, or other fire emergency.
You need law enforcement for an emergency; such as a fight in progress, a current violent and dangerous situation, or other life threatening situation. 

When NOT to use 911
You want to know road conditions.
You need to speak with a Deputy Sheriff about a property crime that happened several hours ago.
Your electricity, gas, cable, water, or other utility is out.
You need directory assistance.

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Corey Trucke, Communications Center Supervisor
ctrucke@idacountysheriff.us 
Deputy Trucke is the communications center supervisor, in addition to his full time duties as a Deputy Sheriff.  

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Arlene Nollen, Communications Center Coordinator
anollen@idacountysheriff.us
Arlene began her duties in April 2003, and serves as the Communications Center Coordinator.  Arlene is responsible for training new dispatchers and compiling monthly activity reports.  Arlene attended Western Iowa Technical Community College for a secretarial program and came to the Sheriff's Office with previous security and secretarial experience.

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Cheryl Klein, Dispatcher/Jailer
cklein@idacountysheriff.us
Cheryl began her duties with the Ida County Sheriff's Office in June 1997 as a part time dispatcher, and became full time in May 2000.  Cheryl oversees TRACs, MACH, warrant validation, protective orders and Uniform Crime Reporting.

 

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Jessica Logan, Dispatcher/Jailer
jlogan@idacountysheriff.us
Jessica started with Ida County in July, 2012.  Jessica previously was in the U.S. Army, and also was a dispatcher for Crawford County. 

 

 

 
 
Crime Tip HOTline 712-364-3063
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